How can I return the shoes?
30-day exchange policy
Not satisfied with your pair of Goodyear-welted shoes and want to return them?
No problem. You can return your goods within 30 days, no questions asked, for a full refund.
Please try out your new shoes on a soft footing like a carpet first and if possible, do not remove the labels. This is of course however not a condition for the successful return of your shoes, if you are unsatisfied with them.
Customers from all countries will need to send return packages at their own expense. If you would like to make an exchange, the new item will be sent to you for free.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Made to order or personalized items
- Pre-order fees
- shoes with Personal Inscription
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Once your returned item(s) reach us, we will exchange the goods as requested at no additional charge or refund you the purchase price.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable please send us the return package to the following address:
Area - A1 - Building 231
Please note that the steps outlined above do not represent conditions for a successful return in accordance with our cancellation policy. If you have any additional questions, please contact us at firstname.lastname@example.org